Kathryn Tormay at Crown Paints discusses talking to customers about avoiding mould… Rising energy costs and a cost-of-living crisis is going to encourage homeowners to keep their windows closed and heating off. The lack of ventilation in properties, along with the mild, wet conditions of British weather can create the perfect breeding ground for mould. Continue reading “A guide to breaking the mould”
Category Archives: Advice
FAQ – Become the best decorator you can be
There’s no such thing as ‘the best decorator in the world’, because we all have different skills and different experience. But we can become the best decorator we can be, given our mental aptitudes, how our bodies can manage the work, and how we approach the business of decorating. So how do we work outContinue reading “FAQ – Become the best decorator you can be”
FAQ – How to tackle Daunting Projects
There will always be times when projects come along that are outside our comfort zone. They might be work projects like a massive property exterior to renovate or even personal projects like moving house. Even thinking about them can feel stressful. I know how it feels. I’ve moved house and even moved country more thanContinue reading “FAQ – How to tackle Daunting Projects”
FAQ – Finding the Positive
Whether at work or at home there will always be things that don’t go our way. Sometimes we’ll just finish glossing a front door, and a gust of breeze will fling a few errant leaves onto it. We won’t enjoy every book we pick up, every TV show we sit down to watch, every mealContinue reading “FAQ – Finding the Positive”
FAQ – The importance of active rest
Wellbeing is a buzzword at the moment, but who wouldn’t want to be a well being? Rest is critical for physical and mental health, as well as our relationships, and it’s critical for the success of our business. In order to look after our business we need to make sure we’re not working in aContinue reading “FAQ – The importance of active rest”
FAQ – Stay successful in a recession
So the British Chambers of Commerce, the Bank of England, and many others are predicting that we’re about to enter a recession. What can we do about it? On a large scale, very little indeed. If it’s raining you can’t stop it raining, unless you have some kind of superhero powers (Maybe you do?), but youContinue reading “FAQ – Stay successful in a recession”
The importance of Fairness, Inclusion and Respect
Head of Products and Markets at CHAS, Alex Minett, offers guidance on bringing FIR processes in line with industry best practice. As businesses look to drive progress on workplace diversity, buyers and suppliers should be prepared to evidence their competence… Embracing Diversity and Inclusion is not only the right thing to do, according to DiversityContinue reading “The importance of Fairness, Inclusion and Respect”
FAQ – Embracing change
I love this bit of wisdom from Maya Angelou, “If you don’t like something, change it. If you can’t change it, change your attitude.” As humans, we generally don’t like change. We like to be comfortable, and we are also creatures of habit. We like to buy the same kinds of clothes, eat the sameContinue reading “FAQ – Embracing change”
FAQ – Do your values matter?
I’ve been thinking a lot about values over the last few months and how they matter. A few weeks ago I advised my step-daughter to talk about how her values aligned with a potential employer’s when she went for an interview. I’ve put my values on my new website, because I want to do businessContinue reading “FAQ – Do your values matter?”
High-Touch Customer Experience Strategies
Strong customer service is vital for delighting clients, increasing word-of-mouth referrals and retaining loyal customers, but do you have the systems in place to ensure you’re working in the way that potential customers expect? Aged between 26 and 41, millennials are tech natives who have grown up with technology at their fingertips for everything, andContinue reading “High-Touch Customer Experience Strategies”