Strong customer service is vital for delighting clients, increasing word-of-mouth referrals and retaining loyal customers, but do you have the systems in place to ensure you’re working in the way that potential customers expect? Aged…
A lot of decorators are great all-rounders. It makes sense, it means you can turn your hand to most jobs. From exteriors, to interiors, delicate papering to new builds, for most decorating enquiries you can…
Arguably, the most key ingredient to any working relationship is trust. Clients are investing their time, money, and home into your hands, so feeling confident in your ability to deliver the outcome they’re dreaming of…
How often have you given a quote to a potential customer for them to reply “What! How much?!” There may be several reasons: they’ve never had a decorator and have no idea of the cost, they…
CHAS, the supply chain risk management expert, highlightsthe issues that will affect construction supply chains in 2022. The Building Safety Bill The Building Safety Bill, currently making its way through Parliament, is set to change…
Electric vehicles for business have been increasing in popularity due to their environmental benefits, lower running costs, and a range of government incentives. Simply Business have put together some pros and cons of having an…
When winter approaches, outdoor workers have to negotiate new hazards. Poor light, exposure to cold and slippery surfaces can lead to accidents causing severe injury, ill-health and even a threat to life. When workers experience…
I was recently talking with a group of people about how to make the most of Christmas and New Year. After a while, two words jumped into my head that seemed to summarise what everyone…
During a renovation project, customers will be investing their money, time and hope, so building a strong, positive bond with the customer will be crucial to earning their trust. Understanding how each customer differs, what…
Broaching the topic of budget with a new client can be tricky, but it is a vital step. It’s important to enter the conversation with confidence, to demonstrate your experience and professionalism, and remember, these…
A family bereavement has made me consider what we do when things don’t go to plan…
Whether you know it or not, you have a brand. And it’s more than just a logo. The word ‘brand’ comes from the Norwegian word ‘brandr’ – to burn. It was used for the practice of…