Strong customer service is vital for delighting clients, increasing word-of-mouth referrals and retaining loyal customers, but do you have the systems in place to ensure you’re working in the way that potential customers expect? Aged…
Arguably, the most key ingredient to any working relationship is trust. Clients are investing their time, money, and home into your hands, so feeling confident in your ability to deliver the outcome they’re dreaming of…
During a renovation project, customers will be investing their money, time and hope, so building a strong, positive bond with the customer will be crucial to earning their trust. Understanding how each customer differs, what…
Broaching the topic of budget with a new client can be tricky, but it is a vital step. It’s important to enter the conversation with confidence, to demonstrate your experience and professionalism, and remember, these…
Ever since the ‘dot-com’ revolution began in the 1990s it’s been increasingly important to have a strong online presence, accelerated by the Covid-19 crisis 2021 will reinforce this trend even further… Companies have never cared…
Developed to help homeowners put together ideas, trades and other professionals can now benefit from being registered on Houzz.co.uk. Professionals in its community share what they’ve learnt from the experience, how it’s changed their approach…
You may be using Houzz already to list your business and showcase your work to the public, but now Houzz offers a service to manage the whole project. Houzz Pro provides renovation professionals with a…