Strong customer service is vital for delighting clients, increasing word-of-mouth referrals and retaining loyal customers, but do you have the systems in place to ensure you’re working in the way that potential customers expect? Aged between 26 and 41, millennials are tech natives who have grown up with technology at their fingertips for everything, andContinue reading “High-Touch Customer Experience Strategies”
Tag Archives: business
FAQ – Why you should get niche
A lot of decorators are great all-rounders. It makes sense, it means you can turn your hand to most jobs. From exteriors, to interiors, delicate papering to new builds, for most decorating enquiries you can say that you can do the work. But what if you go the other way, and specialise in something? Surely that’llContinue reading “FAQ – Why you should get niche”
Client Relationships – Trust WORKS
Arguably, the most key ingredient to any working relationship is trust. Clients are investing their time, money, and home into your hands, so feeling confident in your ability to deliver the outcome they’re dreaming of is vital to you both working together successfully and achieving the best possible outcome. Home renovation and design platform, Houzz.co.uk,Continue reading “Client Relationships – Trust WORKS”
FAQ – The Value and Costs of Outsourcing
How often have you given a quote to a potential customer for them to reply “What! How much?!” There may be several reasons: they’ve never had a decorator and have no idea of the cost, they don’t know how much prep might be involved, they’ve no idea how long it takes to do the job properly,Continue reading “FAQ – The Value and Costs of Outsourcing”
10 issues affecting supply chains in 2022
CHAS, the supply chain risk management expert, highlightsthe issues that will affect construction supply chains in 2022. The Building Safety Bill The Building Safety Bill, currently making its way through Parliament, is set to change how certain buildings are constructed, maintained and made safe. It will include regulatory reforms on fire safety and quality ofContinue reading “10 issues affecting supply chains in 2022”
FAQ – Taking time to reflect and connect
I was recently talking with a group of people about how to make the most of Christmas and New Year. After a while, two words jumped into my head that seemed to summarise what everyone was talking about; connection and reflection. The more I thought about this, the more I realised that the Christmas breakContinue reading “FAQ – Taking time to reflect and connect”
Knowing your client profile type
During a renovation project, customers will be investing their money, time and hope, so building a strong, positive bond with the customer will be crucial to earning their trust. Understanding how each customer differs, what matters to them most, and how best to communicate with them will help deliver a first-class service every time. Houzz.co.uk, theContinue reading “Knowing your client profile type”
FAQ – Expecting the unexpected
A family bereavement has made me consider what we do when things don’t go to plan…
FAQ – What is your brand?
Whether you know it or not, you have a brand. And it’s more than just a logo. The word ‘brand’ comes from the Norwegian word ‘brandr’ – to burn. It was used for the practice of branding livestock, literally burning them to identify who owned what. Then it became used to signify identity in the worldContinue reading “FAQ – What is your brand?”
FAQ – It never rains but it pours
As I’m writing this a few weeks before the magazine is published I can’t predict what the weather will be when you read it. Although as it’s summer time… It’ll probably be raining. Summer is often the busiest time for decorators with everyone asking for exterior quotes, frequently with the phrase ‘can you start nextContinue reading “FAQ – It never rains but it pours”