During a renovation project, customers will be investing their money, time and hope, so building a strong, positive bond with the customer will be crucial to earning their trust. Understanding how each customer differs, what matters to them most, and how best to communicate with them will help deliver a first-class service every time. Houzz.co.uk, theContinue reading “Knowing your client profile type”
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Talk budgets without the awkwardness
Broaching the topic of budget with a new client can be tricky, but it is a vital step. It’s important to enter the conversation with confidence, to demonstrate your experience and professionalism, and remember, these conversations will allow you to determine whether the person is your ideal client. Know your worth Work out what yourContinue reading “Talk budgets without the awkwardness”