For decorating contractors, having a reliable supplier partner that understands their business and the specific needs of every project can keep things running smoothly and ensure top results are achieved.
We recently caught up with Sarah Atkins, Managing Director at Dulux Decorator Centre, to find out more about how the paint merchant is stepping up support for its trade partners across the UK.
What does Dulux Decorator Centre stand for?
As a business, we have been providing unwavering support, expertise and innovative solutions for the decorating trade for over 130 years. What started as JP McDougall in 1895 has grown to a nationwide network of over 230 stores and a dedicated team of product, colour and sector specialists that help with everything from choosing the right products to ensuring supplies arrive at the right time.
Dulux Decorator Centre isn’t just a supplier. Customers see us as a partner that helps them to win new work, reduce risk and improve on-site efficiency.
What support does Dulux Decorator Centre offer the trade?
Our teams work together to support customers at every stage of a project and make sure everything runs smoothly.
Our hands-on approach includes:
- Dedicated account managers who help contractors streamline purchasing and planning.
- Sector specialists who can advise on complex projects and ensure the right solutions are specified.
- Colour professionals who support with designing schemes in line with project briefs and client expectations.
- Technical experts who will attend site to troubleshoot challenges and ensure correct product application, for top results.
- In-store experts who understand the realities of site work and can help appliers with everything from product guidance, flexible delivery and can recycling.
What are the benefits of being an account holder?
At Dulux Decorator Centre, we offer a range of account options so businesses of all sizes can access support that is centred on them. All trade account holders have access to a single point of contact who is there at every turn to streamline processes, unlock expertise from specialist teams and keep things moving.
Trade account holders are offered preferential prices tailored to their needs, which means better terms on the products their teams use day in, day out. Free delivery options, including Rapid delivery in as little as 60 minutes, ensure supplies arrive on site as they are needed.
We also share regular updates on orders, so customers know exactly when their delivery is due to arrive and can plan ahead to prevent costly downtime.
For those who need to evidence strong environmental performance and enhance their tender submissions, we provide detailed sustainability reporting. Dulux Decorator Centre also champions the use of water-based and low-VOC paint options, and we provide a free
paint can recycling service to help customers reduce environmental impact and waste.
What’s next for Dulux Decorator Centre?
At Dulux Decorator Centre, support isn’t an add-on, it is built around our customers. As the trade evolves, our role is to evolve with it. Combining the heritage and scale of our store network and with a proactive account management team that has the flexibility to respond to customers’ needs makes Dulux Decorator Centre a partner to depend on for expertise, accessibility, reliability and ease.
We’re continually improving our offer to provide customers with the products and services that matter most. Our expanding range of over 700 brands, guidance that keeps firms compliant and efficient on site, and services that help companies reduce waste, mean we’re focused on making every job easier.
